VIP Concierge Full-time Job

Key Responsibilities

Assist members with their membership.

Monitor and manage member accounts, ensuring accuracy and data integrity.

Provide professional and courteous assistance to VIP's members via phone, email, chat, or other communication channels.

Address member inquiries, concerns, and requests related to the loyalty programme, benefits, rewards, and account management.

Handle complaints efficiently, resolving issues promptly as per KPIs.

Resolve service problems by clarifying complaints, determining the cause, selecting the best solution, expediting corrections, and ensuring resolution.

Manage room and restaurant reservations.

Handle requests for hotel experiences.

Personalize stays by understanding members' preferences and curating exceptional experiences.

Provide information about programme benefits, special promotions, and upcoming events.

Upsell or cross-sell additional programme features or services when appropriate.

Gather feedback from members to identify areas for improvement in the loyalty programme or contact centre operations.

Generate reports and share insights with management regarding member interactions and trends.

Support the administration of the loyalty programme.

The Edari Vision is to grow along with our clients. We have a wide range of services designed for success and are committed to constantly adding new ones.

Combining international experience with local roots, our management team come from major executive roles in leading multinationals, investment companies and top-tier local organisations.
We understand that a sub optimal hire or an unhappy employee is both damaging and expensive. We invest heavily in our diverse and capable team. This ensures we are able to identify, attract, and retain the best global talent for our clients.