VIP Concierge Full-time Job

Role Details – Key Responsibilities and Accountabilities:

Responsible for membership’s enrollment, welcome new and regular members, show the facilities, describe the services, and facilitate all their concierge requirements.

Responsible for assisting guests with various tasks related to their visit to the lounge and for providing full information about the entire Mall, it’s services and the local vicinity in the mall continuing effort to deliver outstanding VIP guest service;

Maintain a peaceful and service friendly environment in the lounge including - but are not limited to – F&B service, housekeeping duties management all around the lounge area, ambience and remaining services provided.

Provide professional and discrete VIP concierge services like: arranging reservations and/or confirmation of reservations, dining, wellbeing, entertainment, services and as well arrangements for off-premise activities, including but not limited to dining, transportation services/rentals, entertainment, airport/hotel check-ins, services and shopping;

Conduct Pre-Arrival calls for members, make preliminary arrangements for their lounge/mall experience.

Able to personalize each member’s visit, knowing their full profile, preferences, and ways to surprise them, keeping all the data protected under full confidentiality.

Be always aware of UAE event’s calendar, activity updates and VIP access to all, maintaining always the key contacts updated.

Responsible for managing in Lounge service bookings including venue preparation and payment management.

Personal Shopper - assist VIP guests with their shopping by giving advice and highlighting latest trends and upcoming new items in their preferred stores. Shopping on behalf of guests.

B2B Engagement - establish a strong relation with all In Lounge Service Providers and Tenants and action all requests received through them instantly.

Campaign Management - manage all campaigns related to the Lounge in line with campaign management SOP.

OnDemand and Add-ons – providing OnDemand and Add-on services to VIP guests as requested by them or by Store Managers (In-Store Redemptions, F&B Booking, Meet and Greet, Event Management, … etc.)

To have a high level of product knowledge of the property and its facilities as well as the city of Dubai

Handle general inquiries received at the VIP Lounge for al stakeholders and Guests

Keep records of guest’s service requests and complaints

Handle Members complaints in accordance of the department policies and procedures

Prepare shift banking at the close of each shift, whenever cashiering transactions have been made, ensuring that work is accurate, in balance and correctly recorded. Ensure all moneys are securely deposited at the end of each shift in accordance of the company policies and procedures.

Responsible in providing accurate information to Members of any running promotions set by the marketing department and carrying out accurately its set process and procedures

To actively promote, sell and up sell MAFP Gift Cards and carry out all related process and procedures

To promptly and accurately carry out the registration of E-coupons procedures required for Members wishing to participate in the promotion, ensuring that company’s policies are always adhered to.

Responsible of the tidiness and cleanness of the VIP Lounge always

Founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.
A remarkable business success story, Majid Al Futtaim started from one mans vision to transform the face of shopping, entertainment and leisure to create great moments for everyone, every day. It has since grown into one of the United Arab Emirates most respected and successful businesses spanning 15 international markets, employing more than 43,000 people, and obtaining the highest credit rating (BBB) among privately-held corporates in the region.
Majid Al Futtaim owns and operates 25 shopping malls, 13 hotels and four mixed-use communities, with further developments underway in the region. The shopping malls portfolio includes Mall of the Emirates, Mall of Egypt, City Centre malls, My City Centre neighbourhood centres, and four community malls which are in joint venture with the Government of Sharjah. The Company is the exclusive franchisee for Carrefour in 37 markets across the Middle East, Africa and Asia, and operates a portfolio of more than 270 outlets in 15 countries.
Majid Al Futtaim operates more than 400 VOX Cinemas screens and 36 Magic Planet family entertainment centres across the region. In addition to iconic leisure and entertainment facilities such as Ski Dubai, Orbi Dubai and Ski Egypt, among others. The Company is parent to the consumer finance company 'Najm', and a Fashion and Home retail business representing international brands such as Abercrombie & Fitch, AllSaints, lululemon athletica, Crate & Barrel and Maisons du Monde. In addition, Majid Al Futtaim operates Enova, a facility and energy management company, through a joint venture operation with Veolia, a global leader in optimised environment resource management. The Company also owns the rights to The LEGO Store and American Girl in the Middle East and operates in the food and beverage industry through a partnership with Gourmet Gulf.