Technical Account Manager Full-time Job

Responsibilities

Manage and develop the relationship with designated account(s) in Middle East and Africa throughout the engagement against the contractual deliverables & commercials.

Become the trusted advisor for the customer, in order to help to maximize their investment in Oracle and represent them across the wider Oracle organization.

Drive a high degree of satisfaction and reference ability, to protect and enhance Customer Success Services (CSS) revenue streams

Manage the delivery engagement as defined by CSS processes & tools, including creating and maintaining accurate service documentation

Co-ordinate the resources required to deliver the service to the allocated customer(s)

Assuring and improving high quality of CSS service.

Manage the contractual commercials, ensuring that the margin is maintained & developing plans to improve margin where appropriate

Manage commercial aspects of the contract such as rebates, storage costs, work packages, etc.

Assisting in the renewal of CSS contracts and contributing to pre-sales activities

Develop strategic relationships with senior members i.e. CIO, CTO of the customer management team.

Developing cross-team or 3rd party relationships, and working with these teams in delivering a comprehensive service to the customer

Developing and maintaining relationships with senior management across Oracle lines of business within the designated account(s)

Identifying additional opportunities for customers to engage with Oracle, such as Special Interest Group (SIG), Oracle Customer Advisory Board (OCAB) plus other technical and business events.

Generate a Project Plan for each project which fully reflects CSS requirements.

Qualifications:

10+ years IT project management experience, in B2B environments

PRINCE2 / PMP and standard ITIL Certification is desirable

Strong interpersonal skills, good communicator

Extensive customer interaction experience at middle or executive levels. Solid industry experience/knowledge.

Preferable previous Outsourcing, SaaS and Managed Cloud delivery or implementation experience

Proven track record of building strategic relationships and delivering high levels of customer service

Proven day-to-day service delivery experience, this should be in current role

Previous experience of working in a virtual team, and taking the lead role for that team

Were a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the worlds first and only autonomous database to help organize and secure our customers data.

Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient.