System Administrator Full-time Job

**Responsibilities:**

**Advanced VoIP Support:**

Serve as the highest level of technical support, handling complex issues escalated from lower tiers.

Diagnose and resolve intricate VoIP platform-related problems, including call routing, signaling, and media handling.

**VoIP Platform Expertise:**

Demonstrate proficiency in a range of VoIP platforms, including Asterisk, Kamailio, FreePBX, and Netsapiens.

Provide expert guidance on configuration, deployment, and optimization of these platforms.

**Phone System Integration:**

Work with Polycom, Grandstream, and Yealink phones, offering support for provisioning, firmware updates, and troubleshooting.

Collaborate with clients to ensure seamless integration of phones with their VoIP systems.

**Audio Troubleshooting:**

Investigate and resolve audio-related issues, such as echo, distortion, and call quality problems.

Utilize packet capture tools and analysis to identify root causes and implement effective solutions.

**Firewall and Network Issues:**

Identify and address firewall-related challenges affecting VoIP connectivity and call quality.

Collaborate with network engineers and clients to implement necessary firewall configurations.

**Documentation and Knowledge Sharing:**

Document troubleshooting processes, solutions, and best practices for internal and client reference.

Contribute to the creation and maintenance of a comprehensive knowledge base.

**Effective Communication:**

Communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders.

Provide timely updates and resolutions to clients, maintaining a high level of customer satisfaction.

Braintrust is the first decentralized Web3 talent network that connects skilled, vetted knowledge workers with the worlds leading companies. The community that relies on Braintrust to find work are the same people who own and build it, ensuring the network always serves the needs of its users, instead of a centrally-controlled corporation. And because the community of knowledge workers and contributors earns ownership and control of Braintrust through its native BTRST token for their contributions to the network and its growth, new Talent and jobs have participated in the network at record speeds. Braintrust has over 400,000+ community members, with knowledge workers and project contributors across the world. Braintrust is trusted by hundreds of Fortune 1000 global enterprises including Nestlé, Porsche, Atlassian, Goldman Sachs, and Nike. For more information, visit: www.braintrust.com.BTRST is available on Coinbase.com and in the Coinbase Android and iOS apps. Coinbase customers can trade, send, receive, or store BTRST in most Coinbase-supported regions. For more information on Braintrust and the BTRST token, read the Braintrust: The Decentralized Talent Network whitepaper.