Sr. Program Manager Full-time Job

Key job responsibilities

Establish and apply economic frameworks to evaluate modifications to fee structures and their magnitudes. Communicate trade-offs to ensure we prioritize the most critical and impactful work.

Analyze and solve business problems at their root, stepping back to understand the broader context.

Partner with Business, Finance, Operations, Legal, Tech, and other global fee teams to understand their pain-points and emerging priorities. Ensure fee strategy and execution is in line with the wider business priorities; drive alignment across teams.

Partner with Fee teams across other Amazon marketplaces to share learnings and collaborate in developing common frameworks and mechanisms

Develop/Improve solutions to drive efficiencies in the fee setting process (business assessments, fee change execution, and monitoring/audit) and improve Seller experience/clarity on fee-related topics.

Reporting of key insights and trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines

Participate in periodic reviews with Amazon Executive Leadership team.

Basic Qualifications

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

2+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

SQL knowledge and experience are strongly preferred

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.