Sr SPS Experience Manager Full-time Job

The Key Responsibilities For These Roles Include

Drive global connects across key Emerging Marketplace leaders and program owners to identify synergies and creating best practice sharing

Create mechanisms to coordinate a large group of local stakeholders to drive impactful project to completion

Identify and analyze data on frequent basis to isolate issues, drive improvements with local and global teams, and prioritize competing program opportunities.

Set up performance mechanisms and track performance.

Conceptualize and drive program changes.

Drive adoption of internal mechanism and seller-facing tools that drive long-term benefit.

Addressing barriers through problem solving and coordination with stakeholders.

Gain support for your strategy from stakeholders by writing narratives and influencing peers and senior leadership.

Creating goals and related metrics, track progress, and manage through obstacles to achieve your objectives.

Communicating performance, articulating root-cause analysis and linking to specific improvement areas.

Incorporate best practices and lessons learned from other geographies or local competitors to define best-in-class customer experience.

Anticipate bottlenecks, provide escalation management, make tradeoffs and balance the business needs versus technical constraints.

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.