Spa Supervisor Full-time Job

What You Will Be Doing

Ensure Guest and Colleague satisfaction at all times by ensuring that safety and service are the spa's top priorities

Performs supervisory duties including leading, coaching, performance management, counseling, scheduling and supervision of staff

Promote sales of spa services and retail utilizing your extensive knowledge of all products and services

Coordinate support staff schedules and time off requests/ trades to ensure adequate staffing

Assist Experience Coordinators and Attendants as needed throughout the day and as coverage for sick calls

Assist Spa Manager with facility maintenance and work orders to ensure peak operational performance

Maintain through knowledge of competitors including locations, product offerings, pricing and promotions

Administer and implement spa operations training (i.e. telephone etiquette, guest relations, sales, services, etc)

Perform Spa tours for potential clients as needed

Support the fitness coordinator with wellness offerings and the maintenance of the Fitness Center

Maintain close and effective working relationships with other departments

Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests

Focus attention on guest needs, remaining calm and courteous at all times

Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures

Establish, update and adhere to hotel and departmental policies, procedures and service standards

Contribute to the improvement of the operation by contributing ideas, making suggestions and holding regular departmental communication meetings

Qualifications

Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.

High School Diploma or equivalent preferred.

Some computer knowledge helpful; not required.

Knowledge of Microsoft Office application, Book4Time, Resort Suite (will train) and basic accounting principles.

Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus.

Previous experience working with children is strongly recommended

Must enjoy interacting with children

Reliable and energetic with strong communication skills

Flexible schedule required

Ability to work well with others

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.