Software Engineer- Application Support Full-time Job

Job Requirements

Objectives of this role

Take part in application development projects and bugfixes in coordination with the development team to ensure the stability and performance of the application(s).

Perform 2nd and 3rd line support activities for the application(s) in coordination with the Development Team and Helpdesk.

Manage incidents, proactive alerts, change requests, and service requests, ensuring compliance to the enterprise architecture, production processes & framework and other Group standards.

Ensure incidents and requests are resolved/fulfilled within agreed service levels and, where applicable, that workarounds are provided to minimise business impact with timely escalations to the next level of support, for faster resolution.

Ensure follow-ups with and updates to external and internal customers are done in a proactive, timely and professional manner.

Produce and maintain clear documentation on application functionality and support procedures in the Knowledgebase.

Skills And Qualifications

A Bachelor’s degree, preferably related to computer science or equivalent.

Working knowledge of OOP, C#, Rest APIs, .Net core, WPF, WCF and .Net framework (WPF and MSSQL are mandatory requirements)

Minimum 3 years of experience in software development

2+ years of production support experience in application, software or technical services disciplines.

Good knowledge of Microsoft Azure cloud hosting and container-based solutions (Eg: Service Fabric, Azure Kubernetes)

Experience working on RDBMS and No-SQL databases

Knowledge of incident, problem and change management processes and a good understanding of ITIL best practices. ITIL foundation certification will be considered a plus, but not mandatory.

Previous experience developing and supporting solutions in the supply chain, shipping and logistics domains will be considered a plus.

Exposure to application development, integration, testing and release will be considered a plus.

Knowledge of APM (Application Performance Monitoring) and related tool exposure will be an advantage.

Working knowledge of Agile and DevOps methodologies

Other Expectations

Excellent written and verbal communication skills in English.

Self-starter, proactive, positive, creative, and flexible.

Ability to learn and apply new technologies as and when required.

Should be able to adapt quickly to changes in business requirements and work in an agile environment.

Professional behavior at work.

Cultural awareness within a multi-cultural corporate environment

GAC is a global provider of shipping, logistics and marine services. Emphasising world-class performance, a long-term approach, innovation, ethics and a strong human touch, we deliver a flexible and value-adding portfolio to help customers achieve their strategic goals.
Established since 1956, GAC employs over 7,500 people at more than 300 offices in over 50 countries worldwide.