Senior Manager Client Engagement & Implementation Full-time Job

Lead a team of implementation officers and oversee all channel implementation for Transaction Banking products

Record client feedback (VOC) and complaints and present them structurally to the product development team for resolutions & design enhancements.

Establish creative client engagement models for implementing and cross selling Cash and Trade products

Design and continuously enhance the implementation model for Transaction Banking products

Design and publish product collaterals and identify the right marketing channels for product promotion and awareness.

Lead and manage digital marketing and advertising strategy for Transaction banking products

Give valuable input and suggestions to key business decisions with a user-centered mindset

Provide guidance and direction for screen layouts, interactive elements on any client-facing application developed by Corporate Banking (C&IB)

Map out user journeys for all digital initiatives and review all BRDs for client adoption

Provide guidance on how to collect User data and harness it to add value to business

Assist with UX Writing – Write content for all digital applications – labels, messages, notifications

Plan, conduct and synthesize research in collaboration with teams using data driven design methodology and tools

Balance UX best practices with business objectives enabling optimal decision making

Understand market and client needs, identifying opportunities, and developing market positioning, business cases, value propositions

Perform competitor benchmarking in the UAE, KSA and Egypt

Maintain a high awareness of technology and industry trends

Job Content

Product Adoption

Client Experience

Implementation TAT

Client engagement model

Product Awareness, Communication and Commercialization

Product Market Share

Communication and Awareness tools

Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Turkey) region with a presence in 13 countries, serving over 17 million customers. As at 31st December 2022, total assets were AED 742 billion, (equivalent to approx. USD 202 billion). The Group has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 879 branches and 4,130 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.6 billion. Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv., the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAEs main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is also an early supporter to Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.