Senior Data Analyst Full-time Job
6 days ago IT & Telecoms Dubai 77 views Reference: 37326Job Details
Duties:
As part of our data team, you’ll work closely with data engineers, analytics engineers and analysts across the business to develop our tool.
You’ll work closely with the most senior CS stakeholders
You will drive the direction of our churn & retention data models and reporting infrastructure, building dashboards in Looker
You will own data enrichment of our customer success tooling, to ensure CS agents have the right insights at their disposal where they do their work.
You’ll own the definition, quality and reliability for key business metrics, like NRR and Churn
You’ll own and drive the development of customer success performance and productivity metrics
Working closely with analytics engineering, you’ll develop customer centric dbt models like segmentation and time-perspectives
You’ll collaborate closely with our data science team to refine models on churn-risk and customer sentiment
You’ll build reporting in Looker, from highly curated and formatted dashboards that will see 1000+ viewers per months, to highly customizable self-service frameworks for specific subteams
Requirements:
You hold a Bachelor’s degree in Math, Economics, CS, or another STEM field
You have at least 5 years experience in an analytical role
You’ve worked for a B2B SaaS company in the past
You’re an excellent communicator, you know how to tell simple, but compelling stories with data
You work well with people across the spectrum
Expert in SQL and Looker (or similar visualization tooling)
Some experience in data modeling and metrics design
Company Description
Today, Deel serves over 20,000 customers from SMBs to publicly traded companies.
Our values:
Genuine Care - We deeply value our customers and understand the impact of our work.
Deel Speed - We move fast and build to last.
Default Optimism - We stay positive and balance our perspectives.
Thoughtful Frugality - We get more done with less and are careful with our resources.
Exceed Expectations - We own our work and always overachieve.
Together Everywhere - We sit anywhere and connect everywhere.