Senior Customer Marketing Manager Full-time Job

About the role:

Develop and manage customer advocacy programs, including referral initiatives, testimonials, events, webinars, films, and case studies, to increase customer engagement, loyalty, retention, and ultimately, accelerate revenue growth within our strategic accounts

Own, nurture, manage, and share the customer advocacy pipeline

Prioritize and collaborate on top customer accounts for integrated joint marketing journeys by aligning with Sales, Product Marketing, Customer Marketing, C-Suite Marketing, PR and more

Synthesize insights to develop storytelling assets and a library of customer narratives that showcase customer success

Monitor and analyze the effectiveness of the programs, leveraging metrics and KPIs to optimize performance and drive continuous improvement

Establish deep relationships with Deel’s incredible enterprise customers, executives, and users

Partner with the Global Content team to identify and close content gaps with regard to customer-centric content across the customer journey

Support Sales teams by facilitating customer reference calls with existing advocates

Requirements:

Proven track record of building advocacy programs, 3+ years in a Customer marketing role, have a knack for writing impactful communications, and are fanatical about customer experience

The ideal candidate thrives on fostering relationships, leveraging data-driven insights, and contributing thought leadership to fuel merchant growth and engagement

Strong analytical skills, with the ability to analyze data sets and extract actionable insights.

Strong writing, interpersonal, and communication skills

An avid listener and curious about the customer, customer-obsessed

Good time-management skills and ability to multi-task

Critical-thinker and problem-solver

Strong hands-on attitude

Fluent English and other language skills are a plus

Collaborative team player with the ability to work cross-functionally and build relationships with stakeholders

Deel is the all-in-one HR platform for global teams. It helps companies simplify every aspect of managing an international workforce, from culture and onboarding, to local payroll and compliance. Deel works for independent contractors and full-time employees in more than 150 countries, compliantly. And getting set up takes just a few minutes.
Today, Deel serves over 20,000 customers from SMBs to publicly traded companies.
Our values:
Genuine Care - We deeply value our customers and understand the impact of our work.
Deel Speed - We move fast and build to last.
Default Optimism - We stay positive and balance our perspectives.
Thoughtful Frugality - We get more done with less and are careful with our resources.
Exceed Expectations - We own our work and always overachieve.
Together Everywhere - We sit anywhere and connect everywhere.