Senior Collection Specialist Full-time Job

Responsibilities:

Provide customer service regarding collection issues, process customer refunds, review account adjustments, and resolve client discrepancies and short payments.

Monitor and maintain assigned accounts, including customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.

Reduce delinquency for assigned accounts.

Perform other tasks and duties to support the Accounts Receivable Department.

Enlist the efforts of sales and senior management to accelerate the collection process when necessary.

Communicate and follow up effectively with the sales department regarding customer accounts on a timely basis.

Establish and maintain effective and cooperative working relationships with dealers and sales.

Requirements:

A minimum of 5 years of high-volume corporate field collections experience is required.

Knowledge of order-to-cash, billing, and collections procedures. Accounts receivable knowledge/experience is a plus.

Strong attention to detail and goal-oriented.

Commitment to excellent customer service.

Experience with SAP and Oracle-based applications.

Excellent English written and verbal communication skills. Arabic language skills are a plus.

Ability to prioritize and multitask.

Experience handling large volumes of complex receivable accounts.

A driving license and UAE experience are essential.

At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live.
As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.