Rooms Operations Training Manager Full-time Job

Key Responsibilities Will Include

Collaborating with our Senior Director of Rooms and Corporate Rooms Operations Manager to understand the training needs and tools required at the properties within the Rooms Division

Designing and delivering hands-on functional training across all Rooms Division areas in collaboration with the Global Learning and Development team

Creating functional training content and programming over and above brand-wide content, including functional onboarding, training and change management for function-specific implementations, and functional skill-based training

Providing specialised training in Housekeeping and Laundry to assess critical skill gaps and operational challenges

Conducting training sessions on Rooms Division systems to ensure employee proficiency

Partnering with Senior Directors of Housekeeping and Rooms Leads to identify training needs and enhance operational effectiveness

Traveling to properties for on-site training, pre-openings, openings, regional conferences, and vendor collaboration

Coordinating with Global Learning and cross-functional teams to align training initiatives with organisational objectives

Evaluating training programs continuously and implementing improvements as needed

Creating, modifying, and revising policies and procedures within the Rooms Division areas in support of training

Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.