Recreation Manager Full-time Job

Practice professionalism in every situation with management, guests and Heartists, treating each person with respect and integrity.

Be responsible for the safe, fun and memorable experience the guests and members receive in the Kid’s Club and activities operations.

Promoting healthy and fun activities for the children of the resort guests and members. Scheduling to ensure activities and events start on time and last the duration.

To ensure that all Child Care procedures are in place and the area related to children activities is as per standard requirements.

To ensure children are logged in and out of the area with due care and concern.

To oversee all areas relating to children’s activities and devise a range of activities for all ages and abilities.

Supervise to ensure maximum safety at all times and control of all children during supervised activity/play sessions

To set-up, promote & operate children’s events to achieve department children’s activity budgets through the active promotion of revenue generating activities

Responsible for member and guest retention by creating a memorable experience for the children and parents.

Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries.

Maintain the confidentiality policy for all spa guests and Heartists.

Receive and respond to all guest concerns, comments or complaints with discretion and urgency.

Personally greet all incoming VIP guests and provide tour of facility.

Communicate guest preferences to relevant departments and Heartists.

Answer any guest’s billing questions or concerns, provide rational and reasonable solutions and resolve disputes in a prompt and professional manner.

Inquire as to the guest experience and level of satisfaction with treatments and services.

Qualifications

Previous Spa or Hospitality experience is a must in managerial capacity.

Previous team handling experience is a must.

Excellent communication and organizational skills.

Strong interpersonal and problem solving abilities.

Highly responsible & reliable.

Ability to focus attention on guest needs, remaining calm and courteous at all times.

Previous Spa or Hospitality experience preferred

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.