Raffles Club Agent Full-time Job

Greet guests at all times in a friendly and helpful manner

Register and room all Raffles Club guest arrivals according to established procedures

Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system

Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements

Maintains cashier float and ensure accurate daily report of all money received

Cashes hotel guests’ personal and travelers checks and assists with currency exchange

Keeps abreast of all modifications to accounting policies and procedures

Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)

Attend to guest’s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist

Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be “sold” on an onward booking to another Raffles property

Ensure that guests depart the hotel with a positive impression of the hotel service

Perform audit balances and prepare all reports for audit in an orderly fashion

Maintain comprehensive knowledge of standard reservation procedures

Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.

Maintain exemplary department standards of behavior and appearance and attitude

Ensure that Reception and Lounge work area is clean and in an orderly state at all times

Performs related duties and special projects assigned

Adhere to OH&S policies and procedures

PERSONAL ATTRIBUTES

Good level of engagement with guests

Ability to work cohesively as a team with a multi-cultural workforce

Excellent communication skills

High level of integrity, enthusiasm, dedication, support for continuous improvement

Good knowledge of Front Office

Qualifications

Post-Secondary school education or Diploma from School for Tourism & Hotel Management

EXPERIENCE

Minimum 1 - 2 years’ relevant experience in customer service/guest relations

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.