Program Manager Full-time Job

Key job responsibilities

Responsibilities Include, But Are Not Limited To

Manage daily queries and requests from Carriers and Internal Stakeholders leveraging internal tools and resources basis the standard operating procedures set by the overseas marketplaces. Escalate to Amazon internal stakeholders as necessary.

Prepare weekly/monthly reports on Carrier related KPI metrics, analyze, identify outliers and engage with carriers to identify the cause. Communicate trends, brewing problems and solutions clearly to stakeholders

Manage engagement with relay operations centers and ensure timely support is procured from them for carrier operations in the region

Engage with FCs to secure alignment and ensure shipments are inbounded seamlessly

Work with Carriers, FCs, Business and other stakeholders on continuous improvement projects

Ability to navigate in ambiguous situations and setup mechanisms for smooth operations

Provide volume forecast to carriers during peak season and as the systems become available in Weekly/Monthly Cadence

Document and measure standard work within country and between trading lanes to improve reliability and predictability and performance measurement

Translate basic business problem statements into analysis requirements; Influence and implement specified analytical approach

Write SQL queries, create efficient outputs, pull internal & external data needed with standard query syntax; periodically identify more advanced methods of query optimization

Cross-check pulled data against other published sources to determine fidelity, and drive actionable recommendations from analysis that impact a process or team

Implement/deploy data visualization or communication tools (e.g., metrics dashboards, decks, flashes)

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.