Move Coordinator Full-time Job

MATT Moving Systems Management

Oversee and monitor the Moving Systems management specific to the Abu Dhabi office, ensuring smooth operational flow.

Import File Coordination

Manage and control all import files, ensuring they are processed efficiently and accurately.

Timely Invoicing

Ensure all import files are invoiced in full and on time.

Support Export Quotes

Assist Move Consultants in preparing accurate and competitive export quotes.

Customer Service Coordination

Work closely with the Customer Service Supervisor to ensure seamless service delivery and customer satisfaction.

Office Administration

Perform general office administrative tasks to support daily operations.

Quality Assurance

Conduct site visits to ensure adherence to quality standards and GAC protocols.

Reporting

Generate monthly reports on quality and site visit observations. Prepare an end-of-year report summarising all quality-related aspects.

Claims Management

Handle and manage all damage and missing claims, acting as the primary contact with insurance brokers. Ensure timely resolution of all claims.

Quotation Conversion Monitoring

Review and monitor the quotation conversion ratio and implement strategies to increase the conversion of confirmed jobs.

Job Requirements

Graduate or postgraduate of Business Administration or equivalent

4-8 years’ similar industry experience with customer service in logistics, moving services, or a related field

Customer service skills

High level of commitment and drive; outgoing and pleasant personality

Strong organisational and time-management skills

Excellent English communication and customer service abilities

Proficient with MS Office applications and able to learn new software quickly.

Attention to detail and a commitment to maintaining high standards.

Ability to work independently and as part of a team.

GAC is a global provider of shipping, logistics and marine services. Emphasising world-class performance, a long-term approach, innovation, ethics and a strong human touch, we deliver a flexible and value-adding portfolio to help customers achieve their strategic goals.
Established since 1956, GAC employs over 7,500 people at more than 300 offices in over 50 countries worldwide.