Maintenance Technician Full-time Job

Responsibilities

Customer relationship management

Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc)

Responsible for accurate and real-time back reporting of work performed (at the equipment level)

Accountable for equipment safety and performance

Accountable for identifying site risks, and communicating them to his supervisor

Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure

Accountable for identifying “unplanned” service repairs based on the equipment needs.

Service operations

Accountable for the end-users and the site safety

Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes

Accountable for raising sales to lead to his supervisor

Accountable for exact and timely back reporting of the work done according to the process

Responsible for submitting timesheets based on the execution

Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition

Responsible for regular updates of his supervisor on all relevant information

Requirements

ITI/Vocational Certificate /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent

Good verbal and written English communication skills

Candidates with basic IT skills will be given a preference

Candidates with basic digital foundation skills will be the right candidate for this position

Minimum 2 - 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must

Candidates meeting the above requirements should only apply for this position.

At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live.
As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.