Linux Desktop Support Engineer Full-time Job

Your day to day duties will include:

Work from your remote home office and provide technical support for employees.

Be available to take ownership of new cases via telephone, email and web

Act as an internal customer advocate keeping them updated in a timely manner

Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.

Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.

Draft and distribute technical notices for internal and external communication.

Prioritise your work in order to accomplish the most important and urgent tasks first

Keep on learning as our products and services grow and evolve

Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

Maintain regular communication and information exchange with the rest of the team, locally and remotely

Identify and suggest any opportunities to provide a better service

Participate in a regular weekend working rotation.

What we are looking for in you

Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.

Experience with system performance troubleshooting

Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)

Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)

Experience with Linux server administration

Programming fundamentals in any language (bash, python, Perl, Ruby, Javascript, C or C++, Go)

Ability to learn quickly, thrive on change and handle the pressure of a customer facing job

Strong written and verbal English communication skills

Willingness to travel up to 4 times a year for internal events

We deliver open source to the world faster, more securely and more cost effectively than any other company.We're also the publishers of Ubuntu, the worlds most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000+ contributors. Ubuntu means 'humanity to others'. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation.Together with a community of 200,000, we publish an operating system that runs from the tiny connected devices up to the world's biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world's most productive developers.Secure and reliable, elegant and intuitive, and open for innovation - this is the future of open source, which is why we're proud to be the developers of the fastest growing Linux in the world despite already being the most widely deployed.If you're interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference.