Learning Associate Full-time Job

Key job responsibilities

Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session)

Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance

Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects

Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content

Execute plans to close gaps in the developmental needs for individuals and groups

Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes

Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.

A day in the life

Manage ticketing system and ensure tickets are closed within expected timeline

Manage Process Coaching Program and ensure daily expectations are met

Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes

Fully understand workflow and daily production goals

Participate in labor planning with Country L&D Manager; partner with operations leaders to execute new hire on-boarding and training

Partner with Ops and leadership team to verify performance management process is followed and retrains are completed on time

Deliver on-boarding activities such as NHO (new hire orientation) twice a week. This will include safety, policy and process training

Document feedback results to help the learning department identify strengths as well as areas of improvement

Solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.