In Room Dining - Order Taker Full-time Job

How does your working day look like …

Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

To answer phone within 3 rings and follow phone etiquette according to 25hours standards.

Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request.

To provide high standard of quality and follow-up to ensure proper delivery time on time as well as speedy service.

To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual.

To ensure that the room service area is kept clean and organized at all times.

Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc.

Perform tasks as per instructions from the immediate supervisor and as per duty schedule.

Qualifications

Your personality counts more than your CV …

You’ve completed a hotel & catering course, and have gained experience in a bar

You can motivate your fellow staff and take joint responsibility for planning staff duties and organising the bar.

You’re keen to work in a bar and gain your first experience there.

You’re not just bringing your abilities, but also your character

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.