Guest Service Centre Agent Full-time Job

The Role

As a Front Office team member you are part of a team that is responsible for the smooth stay and experiences of the guests.

This service must be sincere, warm and with enthusiasm ensuring that all guests are comfortable in their surroundings and are assisted where ever possible.

He / she should be empathetic to all mood and time restrictions.

He / she must ensure a smooth operation of his / her service area as governed by contract and deemed by operational requirements.

One should be creative and confident and be prepared to step outside of the confines of comfort.

He / she should take the time to get to know the guests and be committed to service excellence.

Team play is imperative and having the time to invest in self and employee development is mandatory.

Key Deliverables And Responsibilities

Planning and Organising:

Ensure that all Mövenpick Hotels & Resorts standards are adhered to

Guests should not be kept waiting.

Guests should be made to feel welcome, feel at home and relaxed

We are to anticipate guests needs so there is little need to ask us for anything

“Yes is the answer, what is the question?” is a key mind frame

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.