Front Office Agent Full-time Job

What Is In It For You

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

You’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every intercation.

You'll demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries

You’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.

You'll handle customer complains and feedback according to "Oops! its messed up".

You’ll communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.

You’ll be aware of room status and also the competitors’ status.

You’ll optimise the occupancy rate and average room rate.

Qualifications

Your experience and skills include:

You’ve gained management experience in a similar role, and can speak English fluently

You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve.

You’re a doer – and even if you do it wrong sometimes, you openly admit it.

You’re not just bringing your abilities, but also your character.

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.