Front Office Full-time Job

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.

To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.

To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.

Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.

To develop a close and harmonious working relationship with all hotel departments.

Conduct daily shift briefings/meeting’s and pass on all information to team-members.

To perform night audit reports, analysis and preparing the daily revenue report

Qualifications

College degree in hotel management or related field

Previous experience in Front Office for at least 2 years in similar position

Strong communication skills in English as well as other language skills such as German/Italian/Chinese/Arabic languages

Should be able to work in night shifts

Anantara. The word in Sanskrit means "without end" and evokes the freedom, movement and harmony that are the spirit of the Anantara experience and culture.
Since the Anantara experience was born in 2001 in Thailand, operating within one of Asia Pacifics largest lifestyle companies Minor International, we have successfully expanded to Anantara Hotels & Resorts across Vietnam, China, Indonesia, the Maldives, the Middle East and Africa. As a result of our evolution, we attract passionate people looking to discover a meaningful, rewarding career and capitalise on our continued growth.
Our promise to our guests is that Anantara will bring story collecting travellers closer to local cultures and experiences with luxurious and heartfelt hospitality in exotic destinations.
Our promise to our team members is that we will provide a professional and grounded environment, offering growth, development and inspiring future opportunities.
A passion for genuine, heartfelt hospitality is a prerequisite for working with Anantara, as is professionalism and a drive to succeed. Demonstrating just as much character as the hotels and resorts they work in, our team members are the heart and soul of Anantara providing expertise and grounded hospitality that has made us renowned throughout the world.