Executive Lounge Receptionist Full-time Job

To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.

To personally greet and escort the guests rather than pointing out directions.

To respect the privacy of the guests and the confidentiality of the information.

To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.

To call the supervisor or manager for advice in serious cases or if an approval is required.

To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.

To be aware of and to report all guest comments or complaints.

To be aware of all VIPs visiting or staying in the hotel.

To do a proper cashier closer and to ensure a complete handover between the shifts.

To be aware of forged currency and travellers checks and to respect all the financial and audit procedures.

To check the departure lists and to ensure check-out times are respected.

To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.

To strictly respect the room keys and section keys handover procedures.

To daily follow the checklists.

Qualifications

2 years guest service experience in a 5-star Hotel

Fluency in written and spoken English

Knowledge of front office application.

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.