Door Attendant Full-time Job

MAIN DUTIES AND RESPONSIBILITIES:

1.1.1 Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.

1.1.2 Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.

1.1.3 Assure that every luggage is covered with a baggage claim tag.

1.1.4 Parking of guests and visitors vehicles in the designated hotel parking area.

1.1.5 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.

1.1.6 Handle issuance of guest room key cards and ensure effective control for guest security.

1.1.7 Report any unusual occurrences or requests to the Concierge desk.

1.1.8 Be aware of the hotel accident Prevention Policies.

1.1.9 Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.

1.1.10 Check Hotel situation, occupancy, functions, groups, VIPs.

1.1.11 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time

1.1.12 At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

1.1.13 Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.

1.1.14 Review and update Logbook.

1.1.15 Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.

1.1.16 Oversee the day to day operations.

1.1.17 Assist guests with their luggage.

1.1.18 Report regularly on happening to Asst. FO/ FOM.

1.1.19 Aware of fire & first aid procedure

1.1.20 Handle guest complaints and report to manager

1.1.21 Be fully aware of the Talk of the Walk for the day.

1.1.22 Proper grooming at all times.

1.1.23 Attend training classes as per schedule.

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.