Job Details
Key Responsibilities
Attend to customer calls and address all queries with regards to digital wealth journey and online trading.
Track and respond to client service requests received directly and from call center.
Working closely with projects team and IT to enhance the system through periodic testing and feedbacks.
Working closely with relationship managers to support their clients and educate on bank offerings.
Execute exceptional orders on dealer platform.
Liaise with various teams and assist in following up and resolving issues with systems and postings.
Skills And Experience
Graduate in Commerce or Finance
Working knowledge of global financial markets including Equities, Mutual Funds, and Fixed Income.
Good understanding of market regulations both locally and internationally.
Awareness of Sharia concepts
Fluent in both Arabic and English
Company Description
Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Turkey) region with a presence in 13 countries, serving over 17 million customers. As at 31st December 2022, total assets were AED 742 billion, (equivalent to approx. USD 202 billion). The Group has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 879 branches and 4,130 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.6 billion. Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv., the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAEs main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is also an early supporter to Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.
