Customer Support Specialist Full-time Job

Key Responsibilities:

Holding high levels of professionalism and Deel product knowledge

Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience

Efficiently work through tickets via voice calls, live chats, email and social media channels

Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers

Continually learn the Deel platform, keeping up to date with product features and changes

Open communication with internal team members and business operations to help optimize and support workflows

Specialize in different account topics and become a subject matter expert Communicating with customers through various channels (includes, but not limited to chat, email, phone, hangouts etc).

Processing orders, forms, applications, and requests.

Deliver efficient troubleshooting and query resolution.

Identify, qualify and overcome customer objections.

Keeping records of customer interactions, transactions, comments, and complaints.

Providing feedback on the efficiency of the customer service process.

Meet deadlines in a fast paced environment.

Manage and exceed multiple performance related targets.

Participate in on-going product training and process upskilling.

Experience and skills required:

Preferred experience in BPO, Call Centres or Customer Facing Teams

Ability to work across multiple platforms, providing customer support using voice calls, live chats, email and social media

Fluent in written and verbal english communication skills

Have an “Outcome oriented mindset” with the quick ability to research and investigate

Demonstrated high ability in providing customer satisfaction through empathy and problem solving

Have previously embraced remote work, capable of working independently and self-motivated

Experience working within a Global SaaS company would be highly regarded

Zendesk experience is preferred

Participate in on-going product training and process upskilling.

Use initiative in identifying trends and/or process improvements.

Being adherent and flexible to internal processes and procedures.

Being open-minded and willing to accept feedback, whether positive or constructive.

Demonstrate exceptional proactiveness, seamlessly collaborates with team members, and take full ownership of tasks to drive efficient and successful outcomes.

Collaborate with the direct manager to resolve customer escalations within the agreed timeline. Communicating and coordinating with colleagues as necessary.

This is a Contractor position. The Contrator may be requested to provide their services during non-core business hours throughout the week, including during evenings.

At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.

Deel is the all-in-one HR platform for global teams. It helps companies simplify every aspect of managing an international workforce, from culture and onboarding, to local payroll and compliance. Deel works for independent contractors and full-time employees in more than 150 countries, compliantly. And getting set up takes just a few minutes.
Today, Deel serves over 20,000 customers from SMBs to publicly traded companies.
Our values:
Genuine Care - We deeply value our customers and understand the impact of our work.
Deel Speed - We move fast and build to last.
Default Optimism - We stay positive and balance our perspectives.
Thoughtful Frugality - We get more done with less and are careful with our resources.
Exceed Expectations - We own our work and always overachieve.
Together Everywhere - We sit anywhere and connect everywhere.