Customer Service Officer Full-time Job

Role Summary

To perform duties required on site at a consistently high service level whilst working within guidelines of Majid Al Futtaim Entertainment's policies and procedures

Location: Abu Dhabi, Ajman, Dubai and Sharjah

ROLE PROFILE

Follow Majid Al Futtaim Entertainment's service steps to deliver a consistent high level of service to all guests

Follow Majid Al Futtaim Entertainment's cash handling policies to ensure all guests receive the correct change and minimize unders/overs for every shift

Utilise suggestive selling and upselling skills in all areas of the cinemas to maximize each transaction

Abide by policies & procedures listed in Majid Al Futtaim Entertainment's health and safety management program to ensure a safe environment for guest, colleagues and self

Provide assistance to others where possible regardless of which department is listed on the roster

Follow food hygiene policies to ensure all food & beverage served to guests is safe and free of contamination

Requirements

Be available to work shifts, on weekends and public holidays as per the roster

Strong communication skills

Customer service orientation

Minimum High School Certificate

Founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.
A remarkable business success story, Majid Al Futtaim started from one mans vision to transform the face of shopping, entertainment and leisure to create great moments for everyone, every day. It has since grown into one of the United Arab Emirates most respected and successful businesses spanning 15 international markets, employing more than 43,000 people, and obtaining the highest credit rating (BBB) among privately-held corporates in the region.
Majid Al Futtaim owns and operates 25 shopping malls, 13 hotels and four mixed-use communities, with further developments underway in the region. The shopping malls portfolio includes Mall of the Emirates, Mall of Egypt, City Centre malls, My City Centre neighbourhood centres, and four community malls which are in joint venture with the Government of Sharjah. The Company is the exclusive franchisee for Carrefour in 37 markets across the Middle East, Africa and Asia, and operates a portfolio of more than 270 outlets in 15 countries.
Majid Al Futtaim operates more than 400 VOX Cinemas screens and 36 Magic Planet family entertainment centres across the region. In addition to iconic leisure and entertainment facilities such as Ski Dubai, Orbi Dubai and Ski Egypt, among others. The Company is parent to the consumer finance company 'Najm', and a Fashion and Home retail business representing international brands such as Abercrombie & Fitch, AllSaints, lululemon athletica, Crate & Barrel and Maisons du Monde. In addition, Majid Al Futtaim operates Enova, a facility and energy management company, through a joint venture operation with Veolia, a global leader in optimised environment resource management. The Company also owns the rights to The LEGO Store and American Girl in the Middle East and operates in the food and beverage industry through a partnership with Gourmet Gulf.