Customer Service Agent Full-time Job

You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls

Independently provide accurate information to resolve problems/issues that arise

Continuously educate one’s self with up-to-date and relevant information to support the customer service operations

You will escalate issues to your team leader, managers, and other departments as required

Adhere to the Quality Assurance standards set

Adhere to and comply with the schedule set by the Team Leader

Assist in the preparation of other processes as and when assigned/required by the Team Leader

Display good team working attitude and behavior within the team and other departments in the company

Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications

2-3 years experience in frontline customer support, preferably in the financial or service industry

Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience

Both adaptable and resilient, able to operate in a quickly changing environment

Excellent verbal and written professional English and your respective native language skills

Great at multitasking, prioritizing, and managing time effectively.

Knowledge or interest in blockchain/digital assets/fin-tech industry

Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

You must have the right to work for the country you are based.

Trust Wallet. A simple and secure mobile wallet for that supports 70+ blockchains and 10+ million assets, including NFTs. We provide a fully security audited system that makes it simple to store your cryptocurrency. Trust applications, designed for iOS, Android & Browser Extension, providing the best possible experience and ease of use.