Customer Service Advisor Full-time Job

Essential Functions/Core Responsibilities

Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.

Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate

Identify customer problems and offer appropriate solutions.

Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

Participate in Outbound calling programs and other projects and activities when required.

Handling projects and tasks whenever required and asked by the management.

Perform customer transactions accurately and in an efficient manner.

Required Education, Skills And Qualifications

Min 1-2 years experience within airlines / travel industry.

A bilingual fluent English (B2 Level+) and Arabic or Hindi speaker.

Must be a graduate.

Competent use of PC, must be good at MS Excel formulas.

Good communication and interpersonal skills.

Cheerful personality, always with a smile.

Empathetic, patient and courteous in approach.

Pleasant telephone etiquette and someone who loves to speak over the phone.

Presentable with a positive, proactive and professional approach.

Tolerance for repetitive work in a fast-paced, high production work environment.

Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.

Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.

We create game-changing customer journeys that help brands grow, across the world and into the future.
We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise.
Whether youre a small company with big ideas or a leading global brand, were not just your next-door neighbor, were everyones, everywhere.
It doesnt matter if your customer journey spans channels, technology, or even oceans weve got you covered.
Were behind the scenes of the brands you rely on every day. So chances are, weve already met!