Customer Marketing Manager Full-time Job

Role Profile

• Support the thinking and development of marketing stategy. Identify key business drivers, help develop consumer winning strategies & marketing plans that are designed to deliver the business goals.
• Support the thinking & development of content strategy and guidelines across all channels to improve our consumer communication metrics across all our business units.
• Lead/support the media agency relationship, guide the business teams on media briefing, planning, channel wise best practices and plans to deliver highest resturn on investment.
• Drive insights based on customer and competitor knowledge, that would inform all marketing & engagement efforts.
• Lead/support business analysis, identify opportunities across categories and businesses and covert them into growth plans to drive revenue and profit.
• Plan & deliver the execution & rollout of all Groupwide Customer Marketing campaigns helping deliver on business and brand objectives.
• Support the development, execution and tracking of holistic marketing strategies and campagins across channels as and when required individually or in support with business units.
• Analyze and report on campaign performance metrics against KPIs and benchmarks and ensure transforming them to insights to improve future marketing strategies and campaigns.
  
  
  

Requirements

• Strong passion for understanding customers with good analytical abilities to spot patterns and insights from data.
• Excellent analytical skills and attention to detail.
• Able to simplify complex strategy into simple and effective communication.
• Able to occasionally operate in ambiguity.
• Able to influence stake holders across the organization and work in cross-functional, cross-business teams.
• Able to plan and organize and juggle multiple priorities driving multiple concurrent projects in an agile environment.

Founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.
A remarkable business success story, Majid Al Futtaim started from one mans vision to transform the face of shopping, entertainment and leisure to create great moments for everyone, every day. It has since grown into one of the United Arab Emirates most respected and successful businesses spanning 15 international markets, employing more than 43,000 people, and obtaining the highest credit rating (BBB) among privately-held corporates in the region.
Majid Al Futtaim owns and operates 25 shopping malls, 13 hotels and four mixed-use communities, with further developments underway in the region. The shopping malls portfolio includes Mall of the Emirates, Mall of Egypt, City Centre malls, My City Centre neighbourhood centres, and four community malls which are in joint venture with the Government of Sharjah. The Company is the exclusive franchisee for Carrefour in 37 markets across the Middle East, Africa and Asia, and operates a portfolio of more than 270 outlets in 15 countries.
Majid Al Futtaim operates more than 400 VOX Cinemas screens and 36 Magic Planet family entertainment centres across the region. In addition to iconic leisure and entertainment facilities such as Ski Dubai, Orbi Dubai and Ski Egypt, among others. The Company is parent to the consumer finance company 'Najm', and a Fashion and Home retail business representing international brands such as Abercrombie & Fitch, AllSaints, lululemon athletica, Crate & Barrel and Maisons du Monde. In addition, Majid Al Futtaim operates Enova, a facility and energy management company, through a joint venture operation with Veolia, a global leader in optimised environment resource management. The Company also owns the rights to The LEGO Store and American Girl in the Middle East and operates in the food and beverage industry through a partnership with Gourmet Gulf.