Customer Care Executive Full-time Job

Brokerage and Bank Account Opening Assistance

Assist clients in filling out the account opening forms

Confirm receipt of account opening forms and corresponding documentary requirements from clients or ENBD Branches

Verify the accuracy and completeness of the submitted documents and revert to the clients or ENBD Branches for any corrections or missing requirements

Submit received documents for the opening of brokerage accounts

Customer Inquiry Handling and Complaint Resolution

Entertain product and/or process inquiries from prospective and existing clients

Provide support/guidance to clients on using the online trading system

Attend to complaints from clients on products, services or erroneous transactions

Brokerage Account Opening/Closing

Verify the documents and information /data provided , revert for additional input/clarification/document

Set up of new accounts in the corresponding trading system (DFM, ADX, NASDAQ, DGCX)

Set up of the cancellation of registration for clients who are closing their ENBDS account

On line & Tokens

Verification of submitted documents for Online Trading

Verification of submitted documents for RSA Token

Issuance Tokens Letters

Set up of eBroker services in TN

Customer Account Maintenance

Accept request s to transfer existing client stocks from/to ENBD Securities to/from other brokerage firms

Verify the accuracy and completeness of the submitted documents and revert to the clients for any corrections or missing requirements

Enter stock transfer data into the system

Provide Statements of Account to requesting clients

Inform existing clients of changes in processes and regulations that will affect their account

Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Turkey) region with a presence in 13 countries, serving over 17 million customers. As at 31st December 2022, total assets were AED 742 billion, (equivalent to approx. USD 202 billion). The Group has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 879 branches and 4,130 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.6 billion. Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv., the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAEs main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is also an early supporter to Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.