Job Details
Key Responsibilities:
Providing excellent customer service by assisting customers with inquiries, transactions, and problem resolution.
Educating customers about banking products and services to meet their financial needs.
Identifying sales opportunities and cross-selling banking products, such as loans, credit cards, and investment accounts.
Resolving customer complaints and issues in a timely and professional manner.
Adhering to banking regulations and procedures to ensure compliance and security.
Maintaining a clean and organized work environment within the branch.
Collaborating with other team members to achieve branch goals and objectives.
Participating in training and development programs to enhance knowledge of banking products, services, and procedures.
Upholding a high standard of professionalism and integrity in all interactions with customers and colleagues.
Skills and Experience:
Hold a bachelors' degree or equivalent (Any Specialization)
General awareness of banking segment
Excellent interpersonal skills
Attention to detail.
Problem solving
Company Description
Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Turkey) region with a presence in 13 countries, serving over 17 million customers. As at 31st December 2022, total assets were AED 742 billion, (equivalent to approx. USD 202 billion). The Group has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 879 branches and 4,130 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.6 billion. Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv., the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAEs main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is also an early supporter to Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.
