Concierge Agent Full-time Job

Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara Dubai Palm Jumeirah Resort & Spa always find new ways to look after the business, their guests, and team members. Within this, the key responsibilities for this position are:

Anticipate guest needs and handle guest inquiries to the full satisfaction of the guest.

Knowledgeable on all facts of the resort and services and United Arab Emirates in general.

Ensure all recommendations made to guests are accurate and always with a personalized approach.

Never say “NO”. Offer alternatives as applicable.

Work closely with guest services, bell services and transportation operations.

Ensure all guest requests are dealt in a timely manner following the Anantara standards.

Attend hotel events, daily shift briefings and training to improve professional skills.

Foster a good relationship with third party Companies.

Detailed and ensure proper handover from incoming and outgoing shifts.

Answer telephones promptly and accurately and follow telephone etiquettes.

Ensure timely follow up of all guest requests and revert to guests or resort as appropriate.

Take ownership of guest’s requests and needs and ensure immediate action as appropriate.

Keep superiors informed of all mishaps, unusual cases and guest feedbacks.

Is well acquainted with all resort facilities, including the guest room facilities and knows all events in the resort.

Keep himself/herself updated on the arrivals, departure and transport arrangements for the day.

Ensure guest recognition.

Is able to identify and acknowledge repeat guests and VIPs.

Ensure that each guest interaction is a delightful experience for the guests.

Always find a way to exceed guest’s need and expectations.

Ensures consistent delivery of resort’s service standards.

Is self-motivated and leads his colleagues by example.

Respect the departmental duty roster and reports to work on time.

Is open and willing to adapt to new procedures for the benefit of guests and colleagues as and when introduces.

Attend all scheduled training courses organized by the department and resort as and when asked to.

Is a team player and actively participates in all employee activities.

Present himself/herself at all times with professional courtesy and etiquette towards both guests and team members.

Is well groomed and in proper uniform at all times.

Maintain a professional demeanor at all times.

Always project a positive image of the resort and company at the airport.

Ensure strict compliance to all resort and local laws regarding fire, health, safety and security procedures and actively participate in any training sessions conducted on the aforementioned.

Qualifications

Previous Concierge Experience is an advantage.

Vocational School in Hotel Management preferred.

Passionate about the hospitality industry.

Positive learning attitude.

Good personal hygiene and well groomed.

Good communication skills.

Good level of English both verbal and written.

Knowledge of local and foreign languages is an advantage.

Anantara. The word in Sanskrit means "without end" and evokes the freedom, movement and harmony that are the spirit of the Anantara experience and culture.
Since the Anantara experience was born in 2001 in Thailand, operating within one of Asia Pacifics largest lifestyle companies Minor International, we have successfully expanded to Anantara Hotels & Resorts across Vietnam, China, Indonesia, the Maldives, the Middle East and Africa. As a result of our evolution, we attract passionate people looking to discover a meaningful, rewarding career and capitalise on our continued growth.
Our promise to our guests is that Anantara will bring story collecting travellers closer to local cultures and experiences with luxurious and heartfelt hospitality in exotic destinations.
Our promise to our team members is that we will provide a professional and grounded environment, offering growth, development and inspiring future opportunities.
A passion for genuine, heartfelt hospitality is a prerequisite for working with Anantara, as is professionalism and a drive to succeed. Demonstrating just as much character as the hotels and resorts they work in, our team members are the heart and soul of Anantara providing expertise and grounded hospitality that has made us renowned throughout the world.