Club Millesime Agent Full-time Job
1 week ago Others Dubai 17 views Reference: 36927Job Details
Key Roles & Responsibilities
Greet guests at all times in a friendly and helpful manner
Register and room all Sofitel Club guest arrivals according to established procedures
Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system
Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements
Maintains cashier float and ensure accurate daily report of all money received
Cashes hotel guests’ personal and travelers checks and assists with currency exchange
Keeps abreast of all modifications to accounting policies and procedures
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Sofitel Ambassadors)
Attend to guest’s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist
Is familiar with other Sofitel properties so that guests indicating any next destination on the registration card can be “sold” on an onward booking to another Sofitel property
Ensure that guests depart the hotel with a positive impression of the hotel service
Perform audit balances and prepare all reports for audit in an orderly fashion
Maintain comprehensive knowledge of standard reservation procedures
Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.
Maintain exemplary department standards of behavior and appearance and attitude
Ensure that Reception and Lounge work area is clean and in an orderly state at all times
Performs related duties and special projects assigned
Adhere to OH&S policies and procedures
Set up for Breakfast, High-Tea & Cocktail Hour & ensure timely replenishment of amenities
Forecast weekly stock intake on food and beverage in the lounge
Qualifications
QUALIFICATIONS
Post-Secondary school education or Diploma from School for Tourism & Hotel Management