Job Details
On a day-to-day basis, you will…
Provide strong leadership and direction to branch staff, fostering a positive work environment and promoting teamwork.
Ensure high level of customer satisfaction y resolving escalated customer inquiries or issues promptly and effectively.
Drive branch sales initiatives to meet or exceed revenue targets, including promoting bank products and services and identifying opportunities for cross-selling.
Manage branch operations efficiently, including cash management, transaction processing and compliance with regulatory.
Recruit, train and develop branch staff to maximize productivity, conducting regular performance evaluations and providing coaching and feedback.
Ensure compliance with all bank policies, procedures and regulations to mitigate operational and financial risk.
Develop and maintain relationships with existing and potential customer to drive branch growth and profitability.
Prepare and analyze branch performance reports, identifying areas of improvement and implementing action plans as necessary.
To be successful in this role, you will need the following skills and experience…
Holds diploma/ bachelor's degree.
Minimum 8 years of experience in retail banking with 4 years in a managerial or supervisory role.
Strong leadership and interpersonal skills.
Sound knowledge on banking products and services.
Analytical mindset to interpret data.
Company Description
Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Turkey) region with a presence in 13 countries, serving over 17 million customers. As at 31st December 2022, total assets were AED 742 billion, (equivalent to approx. USD 202 billion). The Group has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 879 branches and 4,130 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.6 billion. Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv., the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAEs main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is also an early supporter to Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.
