Bell man Full-time Job

What You Will Be Doing

You’ll assist the Team Leader and Guest Service Executives, ensuring that all guest luggage, mail, deliveries, faxes are delivered in a timely, professional and efficient manner, by following the department's process, as well as ensuring that they are handled responsibly and with care.

You’ll oversee and ascertain that all vouchers of outside companies used at the Concierge Desk are correctly filled out and all necessary details entered for proper processing by the Finance Department.

You'll ensure that direct cash payments from guests (i.e. for transportation, tours, purchases etc.) is handled correctly and according to the procedures in place.

You’ll ensure that all guest is given a friendly, courteous, informative and efficient service.

You’ll be a source of information to all the guests.

You’ll proactively provide feedback & suggestions to the Front Office Manager to improve processes and guest satisfaction.

You’ll support your colleagues with a winning smile whenever, once again, all the guests pile into the lobby and want your help at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.

Your Team And Working Environment

Diverse, young and vibrant team

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Qualifications

Your experience and skills include:

You’ve gained management experience in a similar role, and can speak English fluently

You can inspire your fellow staff just as you can inspire your guests. On top of this you find it easy to communicate with charm, even if it’s sometimes tricky

You’re a doer – and even if you do it wrong sometimes, you openly admit it

You’re not just bringing your abilities, but also your character

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.