Associate Director Operational Excellence Full-time Job

Responsibilities

Play a crucial role in improving what we do and how we operate on a global scale across multiple Operations Teams, always aiming to drive speed, quality, efficiency and experience

Design, implement, and improve complex operational systems and processes, cross-company workflows, and organizational tools, and drive excellence across operational teams

Tackle highly impactful business problems and priorities by designing and implementing smart solutions, always optimizing for return on investment

Identifying opportunities to improve our customer’s experience at core by putting yourself into the shoes of our customer, collaborating with stakeholders and driving impact quickly and successfully

Work closely with management and ops team members, leadership, product, systems and more to develop a short and longterm strategy and roadmap for your area of responsibility

Lead a multi-country operations’ team, maintain direct responsibility over the output and performance, and oversee recruitment, onboarding, training, and performance management of the rapidly scaling team

Qualifications

5+ years experience managing an operations team in fast paced environments at a successful company (start-up environment and/or at a global company is a plus)

You have experience leading and scaling teams

You are KPI driven

You have experience building great processes and products

You are problem-focused, solutions-oriented, and have extreme attention to detail

You have lots of energy and practice first principles thinking

You have strong analytical skills turning data into insights (SQL skills are a plus) and actions

You are willing to roll up your sleeves, being hands-on and pragmatic is what makes you and your team successful

You are a team player and customer obsessed

Deel is the all-in-one HR platform for global teams. It helps companies simplify every aspect of managing an international workforce, from culture and onboarding, to local payroll and compliance. Deel works for independent contractors and full-time employees in more than 150 countries, compliantly. And getting set up takes just a few minutes.
Today, Deel serves over 20,000 customers from SMBs to publicly traded companies.
Our values:
Genuine Care - We deeply value our customers and understand the impact of our work.
Deel Speed - We move fast and build to last.
Default Optimism - We stay positive and balance our perspectives.
Thoughtful Frugality - We get more done with less and are careful with our resources.
Exceed Expectations - We own our work and always overachieve.
Together Everywhere - We sit anywhere and connect everywhere.