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Reservations Supervisor Full-time Job

Jan 25th, 2023 at 16:34   Facilities Management   Dubai   24 views Reference: 2694
Job Details

Reservations Supervisor

You are the beginning of an exceptional guest experience. As a Reservations Supervisor, you will make our guests Feel Welcome and reflect the exceptional experience with warm and sincere service.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Consistently offer a professional, polished and friendly greeting, and provide engaging service that inspires guests to make true connections with Swissôtel Al Murooj Dubai and our colleagues.
  • To supervise and manage the Revenue and Reservations operations and coordinate its activities with the other departments.
  • To ensure a continuously high quality of reservations delivery to guests and to manage and motivate the reservation team.
  • To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet set targets.

Your experience and skills include:

  • Minimum 1-2 years’ experience in a similar role, within an international brand.
  • Passion for delivering exceptional levels of guest service.
  • Strong knowledge in Opera PMS and other related systems.
  • Excel, Word and Outlook savvy.
  • Positive orientation, developing an empowered team and leading the team.
  • Excellent command in English (verbal and written); additional language is an advantage.

Your team and working environment:

  • Dynamic working environment.
  • Defined development career path.
  • Friendly and supportive team.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.