Login for faster access to the best deals. Click here if you don't have an account.

Executive Lounge Supervisor Full-time Job

Jan 25th, 2023 at 16:42   Facilities Management   Dubai   39 views Reference: 2699
Job Details

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Plan and supervise the day to day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
  • Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients' satisfaction and adherence to service standards.
  • Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
  • Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests' specific requirements are addressed in an efficient manner.
  • Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function.

Your experience and skills include:

  • Guest focused personality is essential.
  • Strong interpersonal and problem solving abilities.
  • Minimum 1-2 years' experience in a similar role.
  • Fluency in English; additional languages are a plus.

Your team and working environment:

  • Dynamic working environment.
  • Defined development career path.
  • Friendly and supportive team.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.